Frequently Asked Questions
HOW DO I PLACE AN ORDER?
Once you have found the item you would like to purchase, click on the “Add to Bag” button to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
IS IT SAFE TO ORDER?
Yes. We take the utmost care with the information that you provide us when placing an order on our website.
WHICH COUNTRIES MY ORDER CAN BE DELIVERED TO?
We offer shipping services to:
WILL MY PURCHASE ARRIVE GIFT-WRAPPED?
All Resm purchases arrive in the original Resm Box with Certificate.
WHAT IF I NEED EXTRA HELP OR ADVICE ABOUT MY PURCHASE?
If you require assistance or extra help you can use our online chat feature or contact our shopping consultants via [email protected] One of our consultants will be in contact with you over the next 24-48 hours.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE?
Yes, please note that prices are subject to change. You will be charged the price as it is listed on the day of purchase.
WHAT PRECIOUS METALS RESM USES FOR ITS ITEMS?
We offer products made of white gold, gold, sterling silver and stainless steel. (i.e. Inside the ring you should be able to locate a mark or stamp indicating the karat of gold and silver).
WHAT IS 14K & 18K GOLD JEWELRY?
14K/18K gold is made by mixing pure gold with silver, copper, nickel, zinc and other components. These non-gold metals are added to make the alloy more durable than pure gold, which is very soft. It is very easy to arrive at a percentage for the gold content in a jewelry piece. Divide the karat number of the item (for example 14) by 24, which is the maximum karat possible, and you get 0.583 (58.3%), which is how much of pure gold 14K jewelry contains. We work with a high standard alloy mixes for producing our jewelry pieces.
WHAT IS THE DIFFERENCE BETWEEN PLATINUM AND WHITE GOLD?
Platinum is a very rare malleable precious metal that is coveted for its use in jewelry, industry, and as a monetary instrument. Gold is also precious malleable metal that is the predominant metal used in fine jewelry and as a monetary instrument as well. But, white gold is more resistant to scratching. Platinum jewelry shows nicks and scratches more readily than white gold.
ARE ALL RESM GEMS NATURAL?
We do not deal with any synthetic gems. We only use natural gemstones, mined from the earth, and we guarantee all our gems to be natural as described. Some of gems we are using might be treated for color enhancement.
WHAT SHOULD I CONSIDER WHEN PURCHASING RESM ENAMEL JEWELRY?
Enamel jewelry can chip or fade color when not handled properly. For more information, please visit our jewelry care section.